Case studies

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McDonald's, a global leader in the fast food industry, serves millions of customers daily. Committed to "making delicious feel-good moments easy for everyone," they cater to people of all ages and backgrounds. With over 1.9 million employees, McDonald's focuses on providing quality food and exceptional service.

“The ILM Qualification programme delivered by Coaching Focus Group has been one of the best professional development programmes that I have experienced."
Meeta Zakharia
International Director, Diversity, Equity & Inclusion

At a Glance

McDonald's, with its vast and diverse team, needed a way to further develop its leaders and equip them with top-notch coaching skills.
Coaching Focus Group provided their ILM 7 Qualification, the pinnacle of coaching excellence. This program is designed to equip HR professionals and senior leaders with the highest level of coaching skills and knowledge.
Meeta Zakharia, International Director, Diversity, Equity & Inclusion at McDonald's, successfully achieved the ILM 7 Qualification. The program allowed her to explore herself as a leader and challenged her to become a better leader for herself and her team.

Dive Deeper

A closer look at how help

A closer look at how we helped

McDonald's aimed to support their leaders with advanced coaching skills. The ILM 7 Qualification from Coaching Focus Group provided a comprehensive and challenging professional development program. As Meeta Zakharia put it, the program allowed her to "explore [herself] as a leader and one which has challenged [her], to become a better leader for [herself] and [her] team." The diverse cohort and community-style approach led to a deeper learning experience, with participants "sharing experiences, current challenges, and solutions."

4 people at a coaching seminar looking at the speaker who is out of shot
Smiling lady in a workplace coaching session

How Coaching Focus Group swoops in to tackle McDonald's needs

Coaching Focus Group provided a solution that was not just about imparting knowledge, but also about creating a diverse and supportive learning environment. The program was designed to challenge and support the participants, leading to personal and professional growth.

The ILM 7 Qualification helps McDonald's leaders refine their coaching practice

The ILM 7 Qualification helped McDonald's leaders refine their coaching practice, deepen their understanding of psychological principles, and gain an understanding of coaching at a strategic and organisational level. This has equipped them to become better leaders for themselves and their teams, as evidenced by Meeta's testimonial.

3 people in a brainstorming session sitting around a table