Target Audience

Our Operations/Departmental Manager Programme is aimed at team leaders and middle managers who want to develop their skills and confidence in their role and prepare for senior management positions..

Our Approach

Our approach is highly experiential, engaging and focused on the practical – we use what works at work. Our intent is not only to deliver an outstanding ILM accredited programme but to ensure that the participants leave with the practical understanding to improve their performance as a leader and manager at work and really make a positive impact on their own performance and that of their organisation. This is all conforming to the apprenticeship standard, and insulting the largely underused Levy fund.

Programme Structure

The Level 5 Diploma programme consists of:

  • Seven days of workshops (2 + 2 + 2 + 1)
  • Pre and post programme 1:1 calls with a Tutor
  • Telephone check-ins with a Tutor as required
  • Completing online reading and assessments,and upload evidence based records of management and leadership in the workplace

Successful candidates will submit their portfolio of evidence and complete an end-point assessment with an independent assessor.

Programme Logistics

We run this programme both 'in house' for clients and as part of our regular 'Open' programme schedule.

In House

Typically for between 12-15 attendees, we can present this programme at a location of your choice, with a key focus on organisational objectives.


We host Open ILM Level 5 programmes regularly, which are available for individuals to attend in order to gain the qualification.

For further information, costs or upcoming Open programme dates contact us by completing the form below.

Benefits for the Individual

Increased Engagement

Coaching Focus will work with each learner to deliver engaging and compelling programmes, boosting their engagement and retention throughout the programme


Each learner will be allocated a business mentor to ensure every learner has the best possible experience


Support in building your own portfolio of evidence ready for your EPA assessment.


Direct access to your tutor so that you can receive regular support and feedback


Interactive and engaging workshops that will help you complete the individual modules within the programme

Leadership and Management

Our Leadership and Management apprenticeships will provide a fantastic opportunity to develop these important skills and grow your career

Benefits for the Organisation

Levy Fund

Over half of businesses are not spending their apprenticeship levy funds and time is running out

Objectives and Culture

We are passionate about meeting the needs of our clients. We put their business objectives and culture at the heart of the apprenticeship programme design and delivery.

Skilled Workers

Provides skilled workers to meet current business needs

Decrease in Future Problems

Helps tackle future skills shortages

Increase Engagement

Can increase employee engagement, staff retention and loyalty.

Increased Revenue

Increase revenue in the medium to long term.

Enquire about our Level 5 Diploma