We will reserve a place on a programme on receipt of a completed online Registration Form (part 1) giving a PO number, information to invoice or confirmation that you will pay by credit card or bank transfer.

Your place will only be confirmed once we have received payment.


All cancellations should be confirmed by e-mail 6 weeks before the start of the programme.

Please note that all cancellations after this period will be charged at 100% of the programme cost even if you have not provided a purchase order number.

Submission of an Registration Form denotes acceptance of this condition.

Should you have to cancel after the six-week period, you can avoid this cancellation fee by substituting someone to attend in your place.


These may be made up until 2 weeks prior to the start of the course at no extra charge.


Your place will be confirmed on receipt of your Registration Form. If you have not heard from us within five working days of submitting your booking, please contact us.

Joining Instructions:

These will be sent out no later than 5 working days prior to the event and will include relevant papers and directions for getting to the venue or virtual joining instructions.

Course changes:

Occasionally it may be necessary to alter the contents and timing of the programme. In the unlikely event of an event being cancelled due to low numbers or events outside of our control, including adverse weather conditions, flooding or industrial action, Coaching Focus Ltd shall not be liable for any compensation whatsoever.

Special requirements:

Please use the appropriate section on the Registration Form to let us know about any assistance you may require in relation to any special requirements such as wheelchair access or special dietary needs. Should you wish to discuss these, please contact us.

Purchase order numbers:

Purchase orders should be issued to Coaching Focus Ltd at:

Unit 1A, Dulford Business Park, Cullompton, Devon, EX15 2DY.

Coaching Focus Ltd is a registered UK Company: Company Registration number: 7052593 Registered VAT Number: 163709107.


Coaching Focus may provide at the workshops a selection of books to be available to candidates for reference purposes only. Should these books be borrowed or removed by applicants and not returned at the next workshop date or within two weeks of a written (including email) request for their return Coaching Focus reserves the right to charge the applicant for their replacement.


Coaching Focus may provide video cameras for you to use during the programme. Should these cameras be damaged or lost while in your possession or not returned at the end of the programme or within two weeks of a written (including email) request for their return Coaching Focus reserves the right to charge the applicant for their replacement.

Absences from Workshops:


In order to gain this qualification, applicants must attend all workshops or sessions. If additional sessions are required due to an individual missing a workshop, then Coaching Focus reserves the right to charge an additional fee to cover the additional costs incurred.


Unless stated otherwise at the start of the workshops, will we record all sessions. These will be made available to review afterwards. Each face-to-face workshop day is divided into 3 x 2-hour sessions - if applicants miss part of, or an entire session per workshop day equivalent, they may catch up via recording. If more than 1 session is missed an additional session may be required to catch-up, in which case Coaching Focus reserves the right to charge an additional fee to cover the additional costs incurred.

In essence, the recording is there to cover unavoidable absences and for review, and not as a replacement for attendance.

Portfolio Submissions:

At the final workshop of the course the Course Leader will agree with the candidates a date for submission of portfolio’s which will not be more than 12 months from the date of the final workshop. ( Level 7 – 12 months, Level 5 – 9 months and Level 3 – 6 months)

Hard copy portfolios (collated in the provided folders) can be posted to Coaching Focus Ltd by recorded delivery to,

Unit 1A Dulford Business Park,




EX15 2DY.

Coaching Focus cannot accept responsibility for portfolios lost or damaged in transit. It is recommended that an electronic copy is created and saved as a duplicate.

All portfolios received by Coaching Focus will be securely stored until the next available marking date, which as previously stated will be on a quarterly basis.

Portfolios may also be submitted electronically, typically via Google Drive.

Portfolio Marking and Review

Portfolio marking will occur on a quarterly basis and any marking that takes place at any other time, either at the specific request of an applicant or due to the late submission of a portfolio may incur and additional fee of (Level 7 - £240.00 / Level 5 £220.00 / Level 3 - £200.00 + VAT)

Should a portfolio be deferred and subsequently a remark deemed necessary Coaching Focus reserves the right to charge an additional re-marking fee (Level 7 - £70.00 / Level 5 - £60.00 / Level 3 - £50.00)

Portfolios will be required to be available for both internal and external verification and consequently may be held at our offices waiting for the bi-annual audit by the ILM, and therefore not available to be returned immediately upon the completion of marking.

Candidate certificates cannot be ordered until the verification process has been completed.

Once candidate portfolios are externally verified and pass result certificates are sent, portfolios will be returned to delegates if they wish. If you do not wish your portfolio to be returned once the programme is completed, Coaching Focus will dispose of this in a confidential manner.

Should it be requested, Coaching Focus agree that it will for each candidate arrange for one draft answer (one A.C) per each assignment - or a total of three for any assignment - within the portfolio to be reviewed by an assessor to provide guidance as to the contents and presentation. However should a further review be required or requested Coaching Focus reserves the right to charge additional fees at an hourly rate of £50.00 + VAT.



GDPR states “Personal data kept in a paper form that permits identification of data subjects should be retained for no longer than is necessary for the purposes for which the personal data are processed.”

Personal Data

Under the GDPR you have the right to be informed your personal data will be stored in Coaching Focus’ database and will be used solely for Coaching Focus and ILM purposes. You can opt for your personal data to be deleted from our database at any time.

Updated: September 2020.