Terms and Conditions of Bookings

We will confirm your booking on receipt of a completed and signed Registration Form, along with appropriate payment arrangement - payment made or a raised P.O.


Payment must be received in full at least 7 days prior to the programme in order to secure your seat on the programme. Payment after this date will still be accepted if we have not reached capacity - please confirm with us before payment if within this period.


Cancellations can be made up to 7 days prior to the programme commencing, which needs to be confirmed via e-mail. Cancellations in this period will be eligible for a full refund, less any admin costs incurred.

Any cancellations after this period, will be charged at 100% of the course.

Submission of a Registration Form denotes acceptance of this condition.

Coaching Focus reserve the right to postpone the programme at our discretion, for which we will aim to give at least 4 weeks’ notice. If this was the case, candidates would be automatically deferred to the following programme, and be made aware of the changes in dates.


Substitutions can be made 7 days prior to the start of the course at no extra charge – later changes may result in an additional fee to cover costs incurred.

Joining Instructions:

These will be sent out no later than 3 working days prior to the event and will include relevant virtual meeting links. Dates and times will be agreed before this time.

Course changes:

Occasionally it may be necessary to alter the contents and timing of the programme. In the unlikely event of an event being cancelled due to low numbers or events outside of our control, including adverse weather conditions, flooding or industrial action, Coaching Focus Ltd shall not be liable for any compensation whatsoever.

Special requirements:

Please let us know about any assistance you may require in relation to any special requirements. Should you wish to discuss these, please contact us.

Purchase order numbers:

Purchase orders should be addressed to Coaching Focus Ltd at:

Unit 1A

Dulford Business Park



EX15 2DY

Coaching Focus Ltd is a registered UK Company: Company Registration number: 7052593 Registered VAT Number: 163709107.

GDPR and Recordings:

Personal Data

Under the GDPR you have the right to be informed your personal data will be stored in Coaching Focus’ database and will be used solely for Coaching Focus purposes.


We will record the sessions to allow participants who may miss sections to catch up. The recording will be made available to all participants for a limited time. After this time, the recording will be deleted.

Participants must not share the recording with anyone.